Return Policy

We want you to love your candles! If you’re not completely satisfied with your purchase, you can return unused items within 14 days of delivery. To ensure a smooth return process, please keep the following in mind:

Return Eligibility:

• Items must be unused, in their original packaging, and in a resalable condition.

• We cannot accept returns for candles that have been used or are not in a resalable condition.

Return Process:

• To initiate a return, please contact our customer service team at returns@candelacandles.co.uk within 14 days of receiving your order.

• Provide your order number and details about the item you wish to return.

Return Postage:

• Customers are responsible for the return postage unless the item is defective. In the case of a defective item, we will provide a prepaid return label or reimburse your postage costs.

• We recommend using a tracked shipping method to ensure your return reaches us safely.

Refunds:

• Once we receive your returned item and verify its condition, we will process your refund within 14 days.

• Refunds will be issued to the original payment method used at the time of purchase.

Defective Items:

• If you receive a defective item, please contact us as soon as possible, and we will assist you in processing a return or replacement at no additional cost to you.